Justin Hall Consulting

Customer Success & Operations Coordinator

International remote · US$3–$7/hour · Part-time, with room to grow into full-time · U.S. Eastern overlap

You will keep jobs moving to verified completion while making customers feel informed and cared for. Get commitments from the field lead, follow up on blockers and unfinished work, and communicate before customers have to chase us. Start part-time, with room to grow into a full-time role as the work grows.

What you will own

Get daily commitments and progress updates from field leads. Track planned versus completed work, blockers, named owners, and deadlines.
Proactively send factual customer updates with the next action and next check-in time. Make the experience organized and personal.
Pursue overdue commitments, resolve routine coordination issues, and escalate with a recommendation before deadlines slip.
Handle basic support requests for cameras, alarms, phones, and networks using documented procedures.
Escalate technical, schedule, billing, or customer-risk issues with a concise summary and recommended next action.
Verify closeout documents, tests, photos, open items, and customer follow-up before calling a job complete.

Minimum bar

Excellent written and spoken English
At least 2 years in customer service, technical support, or operations coordination
Reliable internet, quiet workspace, and dependable attendance
Daily overlap with U.S. Eastern business hours
Comfort learning CRM, Teams, and field-service workflows

Strong pluses

Tier 1 technical support experience
CompTIA A+ or Network+
Basic understanding of IP addresses, DHCP, Wi-Fi, cameras, alarms, or VoIP
Experience supporting a U.S. construction, field-service, or technology company

JHC is an equal opportunity employer. We evaluate role-related skills, work evidence, reliability, communication, and availability. We do not use protected characteristics in application review.

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Short, specific answers are welcome. Describe your own work. Résumés are optional.

Full nameEmailPhone / WhatsAppCity and countryWhen could you start?

Describe a time you drove unfinished work to completion. What was blocked, who owned the next action, what deadline did you set, and what was the result?What hours can you work in U.S. Eastern Time?How many hours per week can you commit now, and would you be interested in growing into full-time?A technician has not submitted a field report, but the customer expects an update. Write the message you would send internally and the message you would send the customer.Explain DHCP and an IP address to a frustrated nontechnical customer in plain English.Which systems have you used to track commitments and follow up?

Practical judgment

Choose your first action, then explain your reasoning. These are screening exercises; we will discuss your approach in an interview.

The field update is overdue and a customer expects an update in 30 minutes. What do you do?

A missing part threatens tomorrow's work. What do you do?

The crew says the job is finished. What must happen before you tell the customer it is complete?

Explain one choice using a specific example or the steps you would take.

Résumé or CV (optional)I understand JHC uses automated tools to organize role-related evidence in this application. Photos are reviewed for work evidence only. Your scenario answers receive an initial work-sample score. AI may help summarize your answers when enabled. No automated system makes the hiring decision, and protected personal characteristics are not part of the review criteria.